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What is the 30 Day Replacement Guarantee? How do I get a defective item replaced? What if the product does not fit me?

All products sold at http://colorsofsin.com/ are covered under our 30 Day Replacement Guarantee. Notify us of problems, fitting issues, damages or defects within 30 days from the date of delivery, and we will either refund your money or send a replacement product to you, provided the procedure below is followed.

In order to get a defective item replaced or return the item that does not fit you, contact Customer Service via email at orderstatus@colorsofsin.com or call us on +91-7829906795 / +91-7829070213, within 30 days from the date of delivery. The defective product or part will be recalled and a replacement will be shipped immediately, or we will refund your money.

The following products shall not be eligible for return or replacement under this 30 Day Replacement Guarantee:

  • Any product that exhibits physical damage to the box or to the product
  • Any product that has been washed
  • Any product not in its original condition
  • Any product that is returned without all original packaging and accessories, including the retail box and all other items originally included with the product at the time of delivery
  • Any product without a valid and readable serial number, including but not limited to products with missing, damaged, altered, tampered, or otherwise unreadable serial number

Please note that 30 Day replacement guarantee is only available to customers in India and not to international customers. However, in the unfortunate event any problems, fitting issues, damages or defects please email at orderstatus@colorsofsin.com or call us on +91-7829906795 / +91-7829070213 and we will be glad to assist you

How do I cancel an order on ?

Cancellation before product has shipped:
If you cancel your order before your product has shipped, we will refund the entire amount.

Cancellation after product has shipped:

  • If your product has shipped but has not yet been delivered, contact Customer Service and inform them of the same.
  • If you received the product, it will be eligible for replacement if it is defective or has incorrect size. See 30 Day Replacement Guarantee for further details.

An item is missing from my order. Now what?

We may have sent your items in separate parcels so please check your emails to see if any of your items will be arriving separately. If we have missed on communicating this fact to you, please contact our Customer Care team with the order number and the missing item's name and number. We will resolve the issue for you as quickly as we can.

We shall process the refund within 48 working hours from our side and share the proof of refund on request. However, the time it takes to hit your account depending upon processing time of your bank, which we do not control. Normally, it should happen in a week’s time.

How do I return a purchased item? What is the procedure to return a product to

In order to initiate a return, please email us at orderstatus@colorsofsin.com or call us on +91-7829906795 / +91-7829070213. Our customer service representative will help you with the process.

  • Please include the original contents, certificates, and any additional material sent with the shipment and ensure that the packet is properly sealed.
  • In case of product being damaged in-transit, please contact our customer service at orderstatus@colorsofsin.com or call us on +91-7829906795 / +91-7829070213 before sending the shipment back to us. Our customer service representative will guide you in preparing the return shipment. For the damaged product returns, you will be reimbursed up to Rs 50 towards your shipping costs, provided you include the courier receipt along with the return shipment. This is subject to your returns being inspected by our Quality Check team upon receiving the product.

How will I be refunded for the return?

Our QC team will inspect the return shipment upon receiving it at our office. Upon successful processing of return, you will be refunded the purchase amount of returned product(s). If you have paid online via credit card, debit card, or net banking, the refunded amount will be credited back to your account. Otherwise, the refunded amount will be credited back to your account in a form of Gift Voucher or a cheque of equivalent amount will be sent to you upon request.